Orders are shipped within 3 to 5 Business Days after order is placed via our online store and Ground Orders should be received in less than 2 weeks after order is placed. Shipping is via FedEx, UPS or USPS only. All orders ship from CT.
If an incorrect or partial address is provided, the customer is responsible for the additional costs associated with the reshipping or shipper charges for address corrections. Refused or undeliverable shipments will be subject to a 15% restocking fee, in addition to applicable shipping fees, insurance fees, and any losses incurred by us.
Cancellation of Orders:
If your payment has been processed, you may be assessed a 5% cancellation fee.
Please note that if your order has already been processed and shipped, changes cannot be made. Please review your order carefully - once submitted orders may be processed at any time and can be shipped almost immediately after processing.
We strive for 100% satisfaction with all our Generation UCAN products. If your products arrive damaged please call us at 203-397-UCAN(8226)